Referrals Done Differently.
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Our Service Request Process
PHASE 1: SUPPORT
Our referral service is available 24/7 for every emergency repair that your business might experience.
Call our dedicated client support phone number and speak with a client support team member to complete and send a service request.
Send us a message using our dedicated client support email to complete a service request and you'll receive a prompt confirmation.
PHASE 2: EXPERIENCE
We use the latest data scrapping tools to perform detailed searches to find the right repair technician.
Only the most experienced, qualified and reliable repair technicians are called and vetted before servicing your commercial equipment.
Price negotiations take place before the repair to ensure that your business receives the most accurate and honest rates available.
PHASE 3: ACTION
The repair technician will be scheduled to arrive at the preferred date and time noted in the service request.
Our client support team briefs the repair technician before work begins to make sure the repair is done as efficiently as possible.
Receive live updates before the repair technician arrives on location, when the work has begun, and after the repair has been completed.
PHASE 4: RESOLUTION
We will notify you when the service request has been resolved and the technician sends a quote for the repair.
You will be sent the invoice for the work performed by the repair technician, or if present on location, you can pay the invoice in person.
As soon as the technician collects payment and has left the premises, you'll be updated on these events by phone and/or email.
Revolutionizing Commercial Repairs
Jason G. Wilson
I run a quick-service franchise restaurant and I needed an appliance mechanic to fix one of our company machines. I called RepairWay and filled out a service request and they sent a person out to our location. The repair guy had worked with those machines before and fixed a moving parts/motor issue. The whole process was much faster than going through corporate. This service is very quick and very helpful. Thank you very much!
Gabriel Barban
The process was simple and straight forward. A manager at one of our locations said their refrigerator was leaking so I called their dedicated number. I spoke with one of their team members and they filled out a service request form for my business. They found and sent a repair tech out that day. Turns out it was a refrigerant leak and the tech fixed it easily. Great client support. I was updated every step of the way. Service was great.
Kim Luo
I help manage a nail salon and our AC unit was not working properly. The entire room was not as cold as it usually is and since we're located in Orlando, Florida, I needed to resolve this issue for my customers quickly. I sent a service request message and the repair guy that came was friendly and already had an idea as to what the problem could be. He resolved the issue and our AC was fixed. Everyone was super helpful and super friendly!
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